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| The Brent CAB Team |
The protocol if followed will ensure fairer and timely treatment of those who fall into arrears:
The full protocol is here:Council tax payers receive a better level of service when local authorities, enforcement agencies and debt advice agencies work closely together. Early intervention and proactive contact with people struggling with bill payments can help prevent them incurring further charges and help alleviate stress. It can also potentially help reduce both collection costs and calls on local public services, particularly mental health services.
4 comments:
Great news, but will all the Temporary Workers and ones that inhabit Council Tax and Housing Benefit services, actually read the guidelines.
Be instructed on how to implement the guidelines and follow through. Here lies key, any idiot can sign up to a protocol!! Implementation, Execution and Delivery is what is required.
We live in hope. The fact the Council signed up to this is all well and good. "The proof of the pudding is in the eating". Will they actually do what they have signed up for. We will see.
Agree - paper policies are worthless without training and monitoring.
We will beg to see if the signatures mean anything. Brent Labour stated their last manifesto was a contract - and they all signed that - despite breaking it multiple times.
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