This evening's Thames Water Update current situation re no water/low pressure/bottled water station + COMPENSATION CLAIMS

 

We’re sorry if you’re experiencing supply and pressure problems.

Whilst most of our customers should now be back in supply following yesterday’s burst pipe in Loudoun Road, there have been some knock on effects to the pipe network that have caused issues for some.

If you’re still experiencing supply problems, we’ve re-opened our bottled water station at Willesden Sports Centre, in Donnington Road NW10 3QX.

Water Quality

As you’d expect, we’ve carried out a series of tests and can confirm there are no quality issues with the returning water supply.

You can find more information about what to expect as your water returns here.

If you’ve still got problems with your supply

We’re working to resolve these as quickly as possible. We’re really sorry for the ongoing disruption and distress caused.

We expect repairs to the original burst to take several days, and in the meantime, Loudoun Road is likely to remain closed for some time.

Details on our bottled water station

Our bottled water station is accessible on foot or by car. If you drive there, we can load water into your vehicle. It’s for essential use, like drinking, cooking and hand washing, so please be considerate and don’t take more than you need.

If you have a neighbour who’s unable to get to the site, please let us know and we’ll do our best to make sure our limited supplies are fairly handed out.

We’ll provide any further updates on this page when we have further information.

Editor's comment - COMPENSATION

 

 You can claim £30 compensation from Thames Water for loss of your water yesterday (more if you have still no water today or subsequent days) and should get it credited to your account within 20  working days There are also other categories if you were affected in additional ways.

 

LINK TO CLAIM FORM