Cllr Butt's office response to John H's case re heating and temporary arrangements - they are 'actively pursuing' a solution

 I wrote to Cllr Muhammed Butt, leader of Brent Council about the issue of John H, the South Kilburn resident about the lack of repair of his heating after 15 visits from Sureserve and the unsuitability of the initial offers of alternative accommodation.

This is the response from his Office:

 

Dear Martin,

 

I am responding on behalf of Cllr Butt.

 

 

Thank you for flagging this case with his office and for setting out the position.

 

Having looked into the matter on behalf of Cllr Butt, I can see that Cllr Donnelly-Jackson has pursued this issue throughout the Christmas period, raising it repeatedly with housing officers and the partnerships team that liaises with housing associations, including Octavia. To avoid any duplication of that effort and to ensure continuity, Cllr Donnelly-Jackson will therefore remain the lead councillor on this piece of casework.

 

Cllr Butt is aware of the position and will support Cllr Donnelly-Jackson in escalating the matter with senior management at Octavia where needed, with a focus on ensuring that any temporary arrangements reflect John’s health needs and required disability adaptations.

 

Thank you again for your advocacy on John’s behalf: please be assured that the case continues to be actively pursued.