Dear Editor,
I am a student researching how Brent council and housing associations deal with complaints and repairs in Brent, and how their mismanagement affects people and families in Brent. All too often minor repairs are reported by tenants only to be ignored until they become catastrophic for the tenants, and hugely expensive for the council to put right. Our research group is looking at ways that we can increase the accountability of the council and housing associations so that trust can be restored with tenants. We also want to work to reduce the stigma involved in making issues of disrepair public - tenants should feel comfortable and powerful, not blamed and shamed for issues that they are not responsible for.
Our research depends on the voices of tenants in Brent. Please can you share this letter with your readers and ask them to get in touch if they are willing to have a 15 minute phone call about their experiences of disrepair, complaints, contractors and so on.
Our research is part of the Royal College of Art's Grand Challenge. https://www.rca.ac.uk/study/schools/school-design/grand-challenge/
Thanks!
Maxim
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