Bigler Court
Brent Liberal Democrat Leader Anton Georgiou, has issued a Formal Complaint to L&Q (London and Quadrant Housing Trust) over 'unacceptable conditions at Bigler Court, a block managed by the Trust in Alperton.
The block hit the headlines in January 2024 when a disabled grandmother was left stranded on the 8th for two months due to a broken lift. LINK
Things clearly have not improved. Cllr Georgiou writes:
For years, residents and councillors have repeatedly raised concerns about disrepair, lift failures. heating and hot water outages, flooding incidents, poor maintenance standards, security issues and the overall management of the block. Despite numerous complaints and reports, residents continue to experience the same problems time and again, with little confidence they are being properly resolved.
The stories coming fom residents are deepy concerning. People have been left for months without reliable heating or hot water, repairs repeatedly fail to resolve issues, and the lift has been out of service for extended periods. In recent days, two residents became trapped in the lift despite assurances that repair works had been completed. This ongoing situation is having a serious impact on residents' physical and mental wellbeing. Many feel ignored, exhausted and badly let down.
Bigler Court is not the only L&Q building in Brent to be the subject of complaints. Bourne Place, in South Kilburn has many similar issues and was the subject of a guest post by Lucie Gutfreund in August 2020. LINK The then L&Q Chief Executive, David Montague, stepped down a month later. LINK
Plaque at Bourne Place, South Kilburn
Cllr Georgiou is calling for a meeting with L&Q senior management to discuss the ongoing failures at Bigler Court and the immediate action L&Q will take,
In addition he expects:
- A full review of outstanding repairs and maintenance issues at the block.
- Clear timescales for resolving ongoing problems.
- Improved communication and accountability from L&Q staff.
- Meaningful engagement with residents and local councillors moving forward.
