Newland Court concerns now filed as a formal complaint to Brent Council of alleged systemic discrimination

Overflowing bins alongside boarded up garages that the Council intends to remove and build on

Marc Etukudo's struggle to get Brent Council to deal with problems at Newland Court, Wembley Park, have now resulted in his concerns being treated as formal complaint against the Council.  Note that the Council's infill proposals to demolish garages and build mini-houses on the site also involve reducing the number of bins.

This is the complaint:

RECYCLING BINS

The first issue is about our recycling bins. Now Brent Council has a habit of administering proposals and supposedly having consultation with any or all the residents affected about the proposal which is totally untrue. Brent Council actually only consulted with a fraction or a small percentage of the residents affected and then released a result that does not reflect the true figures of residents that are against the consultation if they were actually involved.

No one that I have spoken to at Newland Court received any consultation letter regarding having a trial by making recycling pickups from weekly to fortnightly. The first I or other residents found out about this was on social media where other residents in Brent were also asking if anyone was consulted about the 2 week recycling pickup trial and many were dumbfounded about it. I called Brent Council to find out why and was told that we were sent consultation letters which is untrue.

 

Now since this 2 weekly recycling trial pickup our bins are not being emptied fortnightly and even sometimes monthly so that our recycling bins are always overflowing and of course fed up residents are now putting the recycling waste into the residual waste which defeats the object of asking us to recycle our rubbish. When the residual waste is being emptied the bin men will sometimes take out only the bins in bags and leave the residual bins still half full. I have attached pictures for you to see and I hope you will address this issue.  

PARKING

We have had Wing Parking managing and controlling parking at Newland Court for a few years now and in late December last year I was told by a neighbour that when they renewed their Wing parking permit they were told that after the 10^th December2022 our parking permits would cease to be enforceable as Wing Parking would no longer be managing parking at Newland Court as their contract with Brent Council had ended.

I phoned Wing Parking and was told the same thing so I called Brent Council and was told that we were sent consultation letters regarding Wing Parking’s management at Newland Court which is untrue as I have spoken to several residents and none received any consultation letter from Brent. I have since found out that Brent Council said they consulted with all residents and are now doing a trial with 5 estates using Serco the security firm as their new source.

‘Systemic discrimination can be described as patterns of behaviour, procedures, routines, policies or practices that are part of the structures of an organization (Brent Council) and contributes to less favourable outcomes for minority groups (Brent Residents). Behaviours may include dismissive or derogatory comments, gossip, ignoring others, judgemental attitudes or isolating others.     

I have already accused Brent Council of Systemic Discrimination regarding other issues that Newland Court residents are facing in which I hope is being looked at as I am still waiting for a response to. So can you please find out why residents at Newland Court were never consulted regarding the 2 issues I have raised and what is going to happen at Newland Court now regarding non resident drivers who have now started parking as they like on our estate and even in between the garages preventing an elderly disabled driver from getting her car out of her garage on a couple of occasions. Also can our recycling bins be emptied????

Were Brent councillors not informed of consultation on council estate parking proposals?

It certainly seems to be so from this letter circulated to Brent Councillors the Head of Housing and Neighbourhoods:

Dear Councillors,

 

You may be aware of a consultation launch by the Project Centre on behalf of Brent Housing Management to introduce off street controlled parking to all Brent Council Estates. 

 

I firstly want to apologise for the breakdown in communication between yourselves and us. I understand this must make it particularly difficult when residents come to you for information and briefing should have been sent to you ahead of the consultation launching.

 

Additionally, there has been interest from the local press and I am working with the communications team on this. A key concern raised via the local media outlets is whether this is a scheme to make money. Please see the link to the Cabinet report and supporting documents:  LINK which includes the financial information associated with this project.

 

I have attached a briefing outlining the key points on the introduction of off street controlled parking and the motivations for this proposed change.

 

All residents have been posted a hard copy of a leaflet (see appendix 1), have the opportunity to attend a face to face meeting and / or submit their comments online. We will be extending the consultation to the end of November to ensure everyone has the opportunity to express their views. We will also be organising a members specific briefing session with our consultants and details for this will follow shortly.

 It appears that the not univerally respected Serco will be enforcing the new arrangements. The briefing indicates that Wing Parking was contracted to undertake parking enforcement in 2012 but then (highlighted in yellow) says Wing is not taking any enforcement action. I wonder how much that lack of action is costing?

Off street controlled parking on Brent Council Estates – Councillor Briefing

Introduction

Prior to transferring back to the Council, Brent Housing Partnership (BHP) contracted Wing Parking to undertake enforcement action on council owned housing estates and this has been in operation since August 2012. In 2012, the government introduced The Protection of Freedoms Act 2012, which reduced Wing Parking’s ability to take any meaningful and effective enforcement action. The Act stopped Wing Parking from accessing information from the Driving Vehicle Licensing Agency (DVLA) and as such, any parking tickets issued cannot be pursued unless driver’s details are already known. This has made it difficult to control parking from non-residents on council owned housing estates. This means that, perversely, Wings can only enforce parking tickets against the residents who have purchased permits. The system is therefore only punishing those it was meant to protect.

Following on-going complaints from residents, Councillors and emergency services regarding obstructive and inconsiderate parking by both residents and non-residents of the estates, BHM set out to review alternative options for parking enforcement on Council housing sites and it was approved in July 2020 for Brent Housing Management to proceed with introducing Traffic Management Orders (TMO) across all Brent Council Estates subject to consultation with residents.

BHM has to date piloted this approach on five Council Estates and implementation on these estate is now underway.

Key points to note

•   Under the existing Wing Parking arrangement, residents pay £10 per year for a parking permit. Under the new proposal, residents will pay £50 per year for a parking permit. Whilst this is a increase compared to £10 per year, Brent Housing Management negotiated a reduced rate for residents living on Brent Council estates.

•   Currently under the existing arrangement with Wing there is no enforcement that takes place, whilst the signage and presences of Wing Parking officers does act as a deterrent, the effectiveness is limited and has resulted in continued complaints from residents affected by unauthorised parking on estate. The new arrangement will be managed by the Councils contractor Serco and deliver effective enforcement on estates and tackle abandoned vehicles and anti-social behaviour linked to non-residents vehicles on estates.

•   An example of the consultation leaflet sent to each of the residents accompanies this briefing (see appendix 1) and the contractors carrying out the consultation are called the Project Centre (link to FAQs is prepared by The Project Centre) https://consultprojectcentre.co.uk/brenthousingestateparking/widgets/18431/faqs).

•   This leaflet outlines the position on visitors, as implementation must firstly prioritise residents living on the estate. This means visitors in the short term will not be able to park on the estate but it will be reviewed once the scheme is live and availability can be reassessed.

•   Through discussions with Wing Parking, it is apparent that the legislation has affected their financial viability for the type of contract with Brent Housing Management. Brent Housing Management currently subsidises that lack of income generated through penalty charges. Wing Parking have also confirmed that due to further upcoming Government changes current schemes would become inoperable. If residents choose not to go ahead with the new parking controls on their estate it is not possible to continue offering Wing Parking as an alternative.

 Through the consultation, residents do have an opportunity to influence whether and how the traffic management order is applied. Statutory stakeholders such as the emergency services also have an opportunity to comment. We encourage ward members to submit their views via the following link Project: Brent Housing Estates (pclengagement-hub.co.uk).

Communications going forward

•   All Councillors will be notified of the outcome of the consultation for each estate within their Ward prior to any communication going out to residents. Should Councillors wish to attend, the dates of face to face meetings with residents are available Project: Brent Housing Estates (pclengagement- hub.co.uk)

•   Questions can be sent directly to Estate.Parking@brent.gov.uk this applies to both residents and Councillors. 

•  

  Note: Some council homes have been left off the list Brent Council published (see previous post) These include Gauntlett Court, Summers Close and Saltcroft Close.