Interruption to water supply - NW7, NW9 and HA8

 From Affinity Water

Interruption to your water supply - NW7, NW9 and HA8

Thursday 27th July 2023

Your water will be back on.

We’re really sorry for the problems with your water today. So we can get your water flowing again, we’re redirecting water across our network from other areas whilst we continue working on the burst water main. 

What we’re doing

Our technician and repair teams have stayed on site. Traffic management is now being set up and a road closure has been put in place. As soon as we know more, we'll let you know. 

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 11:50 and will update it as soon as we have more information.

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Repair Timeline

(09:40) Our repair team are on site and we're waiting for traffic management before we can proceed with repairs. 

(09:00)  So we can get your water flowing again, we’re redirecting water across our network from other areas. This may be at a lower pressure although some customers may still experience temporary no water whilst our repairs are ongoing

(08:40) Our technician has assessed the burst and a repair team are on the way to help. 

(08:00) Our technician is on their way to your area to investigate a burst water main. 

Priority Services

For customers who require urgent assistance during an incident. 

Priority services

LATEST UPDATE FROM THAMES WATER ON WATER SUPPLY IN BRENT & CAMDEN - supplies expected to return over next few hours and into the night

 

We’re starting to see water pressures gradually improving as we begin to refill our supply network, following this morning’s large burst pipe in Loudoun Road.

We’ll continue working on this and expect supplies across the area will start to return over the next few hours and into tonight.

If you’ve been affected by flooding

We have loss adjusters and support staff at Swiss Cottage Library, where Camden Council is running a rest centre. They’re talking to residents who’ve been flooded, to help get their lives back on track.

We’re really sorry for the flooding and distress this has caused.

If you have no water or low pressure

We’d like to apologise too if your water supply has been affected by this. If you’re without water you should still be able to use your heating.

As supplies start to return across the area, you can find more information about what to expect BELOW

We’re working to repair the pipe. We already have some construction vehicles on site and others on the way so we can get moving as quickly as possible.

We’ve also been delivering water to vulnerable customers in the area, and are continuing to do so.

Why did it take time to stop the burst?

It took our engineers time to stem the flow safely, as they needed to switch off a number of valves at different locations, some of which were under parked cars or submerged by flood water. They also needed to make sure when operating them that this didn’t lead to a further burst pipe elsewhere.

We’ll provide more information here as soon as we have it. 

 

WHAT TO EXPECT

 

 

We’re sorry if you’ve unexpectedly had a problem with your water. We know how difficult it is when your supply is disrupted.

Why didn’t we warn you?

Sometimes, this type of issue is impossible to predict. For example, a water pipe might burst, there could be an unexpected issue at a treatment works, or one of our pipes could have been damaged. Whenever there’s an emergency of this sort, we’ll work as fast as we can to get things back to normal.

My water looks cloudy – why is that?

If your water looks cloudy when you turn your tap back on, it’s likely to be tiny air bubbles trapped in the water, which sometimes happens when pipes burst.

This is harmless, and if you pour a glass of water you should see the bubbles clear from the bottom of the glass upwards. The cloudiness should disappear if you run your cold kitchen tap for a couple of minutes. Learn more about this on our help page.

Why is the water coming out of my tap more slowly?

Sometimes the force that pushes water through the pipes, known as the pressure, can take a while to build up again following an incident, so please allow time for this.

At first, your water might splutter out of your tap when it comes back on, but this should clear if you run your cold kitchen tap for a couple of minutes.

What should I do if I have another problem with my water?

Occasionally a burst pipe can cause other issues – for example, if a large amount of air gets trapped in your water pipes. If you continue to experience problems with your water or you notice any unusual taste or odour, please contact us.

What if I need extra support in the future?

Could you, a family member or a friend benefit from a helping hand during a similar incident – for example, due to health reasons, disability or age? Find out more about the free support we can provide when you sign up to our priority services register.

Will I get compensation?

You won’t need to apply for compensation. If you qualify for a payment under our Customer Guarantee Scheme, we’ll automatically credit your Thames Water account within 20 working days.

15.00 Water Supply Problems Kingsbury and Wembley-Update

Affinity Water have posted this information on their website


Carlton Avenue/Preston Road HA9, Belverdere Way HA3, Church Lane NW9 8 - We have successfully repaired the burst water mains and anticipate full restoration of your water supply within the next 30 minutes.

Salmon Street NW9 - repairs are on going to fix the burst water main, we will provide an update as soon as one becomes available.

Should you experience any discoloured or aerated water, which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions. Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health.

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal  and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We apologise for the inconvenience caused by this incident and thank you for your patience today.
This message will be updated after 17:30.

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During this time we ask you not to use any electrical appliances, that require a water supply, like washing machines or dishwashers, and to conserve water from storage tanks during the time your water supply is interrupted.

We apologise for the inconvenience caused and thank you for your patience.


Follow this link to their website for updates AFFINITY

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