Brent Council apologises to pensioner over flooded flat repair delays

Disabled pensioner John Healy has received an apology from Brent Council over delays in repairing a leak in his South Kilburn block which flooded his kitchen in September leaving him without power and an unusable kitchen for a long period. LINK

In a response to John's complaint a Brent Council officer wrote: 

I am sorry to learn that you experienced a leak in your home and of the impact and inconvenience which this situation may have had on you.

On review of our records, we recognise that there was a delay in resolving the leak into your home as it proved difficult to trace: eventually we identified that it was found to be coming from a property which is located three floors above your home. I would like to take this opportunity to offer my sincere apologies on behalf of Brent Council for our failings in this regard and any additional stress and inconvenience caused as a result.

The Council offered a small token payment ' in recognition of the inconvenience caused as a result of the leak and for our service failure in terms of customer care.' John has accepted the offer.

Cllr Helen Carr apologises for her conduct at September 7th Council Meeting

This was published as a comment on an earlier posting LINK on September 20th. I publish it here for readers' information.

On 16 September, I received a written apology from Cllr. Helen Carr, addressed both to me and to her colleagues on the Council, for her conduct at the Full Council meeting on 7 September 2015. I have accepted that apology, and as far as I am concerned that is the end of the matter (in as much as it involves Cllr. Carr).

Philip Grant