Thames Water Update
Water is now returning across the area, and pressures will continue to build over the coming hours. We expect all supplies to be back tonight, following the earlier burst pipe in Loudoun Road.
If you still need water, we’ve opened a bottled water station at Willesden Sports Centre, in Donnington Road NW10 3QX. For more details, see below.
If you’ve been affected by flooding
We have a loss adjuster and support staff at Swiss Cottage Library, where Camden Council is running a rest centre. They’re talking to residents who’ve been flooded, to help with the next steps. Loss adjusters will return to the library tomorrow.
We’re really sorry for the flooding and distress this has caused.
If you have no water or low pressure
We’d like to apologise too if your supply has been affected by this. If you’re still without water, you should still be able to use your heating.
As supplies start to return across the area, you can find more information about what to expect here.
Planning continues on repairs to the burst pipe. It’s one of our biggest, measuring three-and-half-feet across, so we’re expecting this to take several days. Don’t worry – we’re rerouting water around the network to maintain supplies while we fix things.
We’re also continuing to deliver bottled water to customers in vulnerable circumstances.
Details on our bottled water station
Our bottled water station is accessible on foot or by car. If you drive there, we can load water into your vehicle. It’s for essential use, like drinking, cooking and hand washing, so please be considerate and don’t take more than you need.
If you have a neighbour who’s unable to get to the site, please let us know and we’ll do our best to make sure our limited supplies are fairly handed out.
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