ASDA trolleys stage mass breakout!

Summers Close, Wembley

King's Drive, Wembley

King's Drive, Wembley

ASDA store, Wembley

Well Spring Crescent, Wembley

Well Spring Crescent, Wembley

I reported a dozen or so trolleys that had been abandoned around local streets to the Wembley ASDA Customer Services desk last week and they duly noted down the dumping sites. The trolleys were still  there several days later so I tried to telephone the store but all lines were busy. There was no store e-mail address on the website so I e-mailed ASDA national customer services with all the details.

One of the Service Team replied:

I'm concerned to hear about this as it hadn't been removed by our colleagues from the store. We do employ porters to stop customers taking trolleys. We're also rolling out an industry leading system called Cartronics. When a customer tries to push a trolley out of our car park, the brakes will stop it from moving. These measures help us to limit the number of trolleys removed from our stores.

If any of our customers ever feel the need to complain we certainly want to put things right as soon as possible. I've spoken to the duty manager at our Wembley store and asked him/her to arrange for the trolley to be collected and returned to the store as soon as possible.

When the trolleys were still not collected (these pictures were taken today)  I e-mailed again and was told that it would take 72 hours to remove them! In that time of course children may well have played with them and changed their location. Many will be filled up with rubbish.

Of course customers who remove the trolleys are at fault but surely ASDA have a responsibility to make sure trolleys are not taken out of the store site and to have a quick and effective collection system when they are.

I understand that supermarkets can be fined if they allow trolleys to be taken away and abandoned.