In September 2023, in a public question, I asked Cllr Promise Knight about Brent Council's actions over safety in its tall buildings post Grenfell and in the light of the Building Safety Act. It was important given what was emerging at the Grenfell Inquiry that tenants and leaseholders be fully involved.
Cllr Knight's Answer: LINK
Photo: SkyNews.com
A further issue that emerged is that of the health dangers of damp and mould following the death of two year-old Awaab Ishak. LINK Wembley Matters has written about damp and mould in Brent Council properties on the South Kilburn Estate LINK and Landau House, Kilburn LINK.
Tomorrow the Brent Cabinet will consider a draft Tenant and Leaseholder Engagement Strategy aimed at enabling tenants and leaseholders to challenge the Council on these issues in order to prevent another disaster.
The full Cabinet papers can be found HERE and the meeting is at 10am on Monday morning. They set out a series of arrangements and commitments:
Every person who
rents or owns a home from the Council is important and should have a say in how
their home is managed. This document explains how the Council will listen to
what you think about living in your home and make changes based on your
feedback.
By talking to you
and others, the Council will improve services like fixing your home, keeping
shared spaces clean, managing your lease, collecting rent, and making sure you
are safe.
This document
doesn’t talk about every service the Council provides, but any useful feedback
will always be shared with the right people.
Events like the
fire at Grenfell Tower show that listening to you is the only way we can be a
good landlord. Over the next four years, we will work to rebuild our
relationship with you, so you feel heard. We will also show you how your
feedback has been used to make decisions.
We will be honest
and open with information and improve how we communicate with you. This
document supports the Council's plan to help everyone in Brent move forward
together.
OUR COMMITMENTS
1. Commitment One: We have a culture that
respects engagement & make changes using your feedback.
How we will do
this:
o We will offer various ways
for you to get involved and share feedback. o Achieve the National Engagement Standard set
by the tenant engagement support organisation, TPAS.
o Make sure our contractors
(repairs) also offer ways you can get involved.
o We will train all new
housing staff on engagement and refresh this training annually.
o We will establish a tenant
and leaseholder committee to hold the Council accountable.
2. Commitment 2 – We will learn from your
feedback.
How we will do
this:
o We will regularly review
feedback and complaints to spot areas for improvement.
o Share learning with
housing staff and change our practice using this information.
o Host events each year so
you can meet with housing staff and report any issues.
o We will use data to
identify neighbourhood priorities and engage with specific estates to
understand issues.
3. Commitment 3 – We will challenge
stigma and make sure you feel included.
How we will do
this:
o We will work with you to
address any stigma and raise awareness among staff and contractors.
o We will ensure
communication is respectful and inclusive.
o Offer training to all
housing staff on challenging stigma and stereotypes about people who live in
social housing.
o Make community spaces
places you feel safe no matter your age, gender, sexuality, religion, ability, race &
ethnicity.
4. Commitment 4 – We will make sure you
influence decisions about the service we provide.
How we will do
this:
o We will involve you in
decision-making at both the neighbourhood and strategic levels.
o We will compensate you for
your time and ensure you are part of assessing bidders and renewing contracts.
o We will work with you if
you live in a high-rise block, so you feel safe and have a say on any work we
need to carry out.
o Make sure your housing
officer regularly inspects your block or estate and invites you and your
neighbours to join them.
o Provide you with regular
updates on changes to our service and how your feedback has been used.
5. Commitment 5 - We will be transparent
with you and provide information so you can challenge us.
How we will do
this:
o We will regularly share
information with you using various channels about our performance.
o We will share the results
of any consultation or engagement activity we carry out.
o We will meet with Resident
Association representatives every two months (minimum) and present how we have
delivered this strategy.
o We will support you in
scrutinizing services and presenting findings to senior managers.
6. Commitment 6 – We will work with you
to make a positive contribution to where you live.
How we will do
this:
o We will promote
opportunities for you to get involved in community activities.
o We will review community
spaces to ensure they are used effectively and safely.
o Help you and your
neighbours to apply for funding to run events and activities on your estate or
in your community.
o Work with you and our
partners like the Police on problems like anti- social behaviour and crime.
By working together,
we aim to create a better living environment for everyone.
Keeping Our Homes Safe: A
Plan from Brent Council
What’s Our Plan?
We want to make sure
everyone living in our tall buildings is safe. We have a new
safety plan to help with
this. The plan follows new rules introduced by Government
under the Building Safety
Act 2022.
Why Do We Need This Plan?
There’s a new rule that says
we must keep tall buildings very safe. Tall buildings are buildings that are 18 metres
OR seven floors high and taller. We need to talk to the
people living there to find
out how to keep them safe and keep them updated with
our plans for the building.
What Will We Do?
1. Sharing Information: We
will tell everyone about important safety information.
2. Listening to You: We will
ask for your thoughts and make sure we listen.
3. Checking on Safety: We
will see if what we’re doing is working well.
Who’s in Charge?
Brent Council is in charge
of making sure that the tall buildings it owns is safe for the people who live in them. We
have specific people in charge of doing this:
Senior Managers
Safety Officers
Housing Officers
People who talk to
residents
If you have any worries
about safety in your home, you can email us at
BHMBuildingSafety@brent.gov.uk
Knowing Who Lives in Our
Buildings
We need to know everyone
living in our tall buildings, especially if someone needs help during an emergency. We
will ask everyone once a year who lives in their home and if anyone needs special
help. This helps the firefighters know who to help first.
Some examples include:
If you have trouble
walking or climbing stairs by yourself
If you have poor eyesight
or hearing
How We Will Share
Information With You
We will use different ways
to give you information:
Letters to your home
Posters in your building
Information on our website
Every year, we will have a
meeting about your building to talk about safety. You can ask questions and learn
about any changes we are making at this meeting. We will publish dates of meetings on
our website and contact you beforehand so you know when and where the meeting
will be.
Asking for Your Opinions
We will ask what you think
about:
Big changes to your
building and how that can affect you.
Safety checks and repairs.
Telling us about any new
problems you have noticed.
New safety rules.
Checking Our Plan
We will look at our plan
every year to make sure it’s working. We will ask for your help to make it better.