Wednesday, 10 December 2025

Flu is early this year - and it's nasty! GET VACCINATED!

 

I can tell you from personal experience! 

Message from Brent Council

 

Flu season has come early this year, and the NHS is bracing itself for what could be a tough winter. Brent Council and our NHS partners are urging residents to support the NHS during this period of high strain on our health service. 

 

Eligible residents can get a flu vaccine at the same time as a COVID-19 vaccine, making it as easy as possible for those most at risk to stay protected. Due to the severity of this year’s Flu Season, even close contacts of someone with a weakened immune system are eligible for jabs. If you are visiting elderly family during this holiday period, we urge you to get your jab and protect your loved ones and the NHS.

 

It is easier than ever to get vaccinated. Brent Council and the NHS have been going out into communities to deliver the vaccines and provide health check-ups. Pop-up vaccine clinics are available at our libraries, our health buses will be located at local supermarkets, and at your local pharmacist. Visit the North West London NHS page here, to book your vaccination or find your local walk-in vaccine clinic.

 

This approach was just one of the things outlined at a recent Health and Wellbeing Board Meeting to address winter pressures on the healthcare system. Preventing hospital admissions and supporting patients to be discharged as soon as possible will also be crucial to protecting communities this Winter.

 

Councillor Neil Nerva, Brent’s Cabinet Member for Adult Social Care, Public Health and Leisure said: 

 

Together the council and local NHS have been working hard through Brent Integrated Care Partnership to ensure the system works as efficiently as possible during the difficult winter months.

 

I know residents are also keen to do their bit to protect their NHS, which is why we have been making a real effort to explain all the ways they can do that. Getting your jabs if you’re eligible and making sure you only use emergency services for life-threatening situations all makes a huge difference.

 

Bhavna Patel, from Chana Chemist, was one of the team helping with the vaccinations at the health bus. She said:

 

Residents can arrange their jabs through their GP or at their local pharmacist, but we also make the effort to come out into the community to offer the vaccines and other health checks like blood pressure.

 

In addition to getting out and about around the borough, Cllr Nerva has also appeared in a recent video made to promote the key messages and the council has printed posters to appear in parks, housing estates, shops and other community settings to spread the word far and wide.

 

The video that Cllr Nerva made with the Brent Borough Medical Director, Dr Rammya Mathew, is available on Brent Council’s YouTube channel, explaining how residents can use local pharmacies, NHS 111 and out-of-hour appointments via GP Practices to get the help they need.

 

Dr Rammya Mathew advised;

 

As Winter approaches, our NHS is always under extra pressure. We all have a responsibility to try to look after the NHS. The best way to do that is by keeping safe, and there are a number of ways we can do this.

 

The first thing to do is to get vaccinated if you are eligible. The early public health data is showing us that we have had a spike in flu much earlier than usual. Because of that, it is very important for people to get their vaccines early.

 

To support our NHS, residents are advised that if they feel unwell, they should first visit a pharmacy, where they can be advised on treatment or be referred to their GP. By visiting pharmacies first, residents help free up our GP capacity for those who need it most. 

 

To find out whether you are eligible for a flu or COVID-19 vaccination and to book a slot or find out where to access a walk-in clinic, go to the North West London NHS webpage. You can also find out further information there about where to get the most appropriate medical help for any health issues you develop over winter. 

To see all the support we offer over the Winter period in Brent, visit our Winter in Brent page here.

 

 

Tuesday, 9 December 2025

Green peers recognise they voted wrong way on Employment Rights Bill amendment - they undertake to work closely with trade unions and fight for a better Bill


From the Green Party Trade Union Group

In November, Green peers voted for an amendment to the Employment Rights Bill concerning zero hours contracts. The amendment – which would alter the proposed mechanism to protect workers currently on ‘zero-hours’ contracts – would weaken the proposed protections in the Bill.

Green peers should have voted against it, as Green MPs had done before and have done again today, when the Bill returned to the Commons.

We’ve spoken to the Green peers, and they recognise this. They’re determined to work closely with trade unions to provide the strongest possible protections for workers on ‘zero hours’ contracts in any future legislation.

The Employment Rights Bill never went nearly far enough. Its provisions on union access and rights to industrial action are full of loopholes, ripe for exploitation by big business.

Just last month, the Labour Government broke its promise to workers by refusing to give workers full rights from ‘day one’ – an about-face which all four Green MPs have signed Andy McDonald’s motion against. It is only determined pressure from trade unions that has prevented even more u-turns from a Labour government that is failing workers.

In this context, it is essential that we defend the Bill’s best reforms – and fight for something better. The Green Party’s Trade Union Liaison Officers, Greens in Green Party Trade Union Group and beyond are committed to working closely with our union comrades to do just that.

Monday, 8 December 2025

Failings in Brent Council's social landlord duty continue

 

This morning's Brent Cabinet discussed progress on addressing the improvement plan demanded by the Social Housing Regulator after the Council's self-referral.  'Historic failings' on repairs and maintenance were condemned.

Lead Cabinet member Donelly-Jackson said that the progress report was 'necessarily frank' but the council was now aiming to be easy to contact, quick to respond and with clear communication.

Leader of the Council, Muhammed Butt, said, 'Even one failing for one resident is a reflection on all of us...we are the only ones they can come to. They can't go anywhere else.'

Summarising he said, 'We hold ourselves accountable for all our failings.'

Fine words but the entrance door on a South Kilburn block above, reported on November 14th if not before, has still not been repaired. It is not a fire door as first thought, but is a security door. Despite a council claim that it has been 'made safe' pending repair, it is still open.  This is way byond the 8-10 days promised and well outside the new regulations for urgent safety issues. 

Just yesterday in Harlesden I spoke to a tenant in a Brent Council block where gound floor sewage leakage had been reported frequently for months but never effectively irradicated. 

Clearly there is much to be done before the Council can claim to have solved its long-term 'historic failings.' 

Ask Barry Gardiner & Dawn Butler to intervene on behalf of their constituents on hunger strike

 


 

From Prisoners4Palestine

 

Sign Early Day Motion to help your constituent on a hunger strike in British prison

 

Dear [MP NAME], 

My name is [X] (Y address). I am writing as your constituent to call on you to immediately sign the Early Day Motion ‘Palestine Action hunger strike’ to respond to the ongoing hunger strikes of seven prisoners held on remand for alleged actions in solidarity with Palestine. Qesser Zuhrah, Heba Muraisi (Barry Gardiner) and Lewie Chiaramello (Dawn Butler) are your constituent/s - you have a duty to their health.

 

The hunger strike began on 2nd November and is now entering its second month.

 

5 prisoners have already been hospitalised. During their hospitalisations, they were prevented from contacting their next of kin and legal team, which is a breach of their fundamental rights.

 

We support all of the hunger striking prisoners’ demands. We call on you to grant them immediate bail and the right to a fair trial, and we express grave concern for their rapidly deteriorating health and their reported mistreatment in prison. We also ask for the full disclosure of documentation surrounding their legal case which has so far been censored. 

 

As Member of Parliament you have a duty to your constituent, to ensure their safety and upholding their fundamental rights, and we demand you act without delay.

 

Kind regards, [Name, address - need your residential address or it will not get processed]

 

There is also an e-action on the prisoners from the Palestine Solidarity Camapaign HERE

Write to your MP: Sign the EDM on prisoners on hunger strike in Britain

Seven prisoners associated with Palestine Action are currently on hunger strike in protest over the repressive and inhumane conditions of their detention in British prisons. Their health is deteriorating quickly, so they need urgent intervention.

These prisoners are facing trial for allegedly taking action to prevent arms manufacturers from shipping weapons to Israel, used in its genocide against the Palestinian people. It is the perpetrators of genocide, and the British politicians and companies arming them, who should be facing trial.  

John McDonnell MP has tabled Early Day Motion (EDM) 2386 calling on the Secretary of State for Justice to intervene and make sure the prisoners' conditions are improved and their rights are upheld. 

Please take two minutes to email your MP to ask them to sign EDM 2386.

Friday, 5 December 2025

Stop Air Pollution. Community picture Sunday - Jubilee Clock Harlesden 11am


 

Join us this SUNDAY at the Jubilee Clock, 11 am in #Harlesden, for a community picture. ALL WELCOME! Thanks to The Social Innovation Partnership (TSIP) and Impact on Urban Health: Helping cities & urban areas become healthier places for everyone, for supporting our work on #cleanair to collect data that can inform policies and strategies to reduce #AirPollution. #communitypower #neighbourhoodplanning

Wembley & Harrow Scouts Fun Fundraiser for Palestine: Sunday 14th December Noon-6pm in Wembley


 Charity event to help the needy in Palestine and Gaza. Fun for the whole family. 🇵🇸 

23rd Wembley & 3rd Harrow scouts are excited to be running a charity bazaar raising money for Palestine, and we need your help! 

🇵🇸 Venue: *Faizan-e-Madinah, 8-10 Forty Ave, London HA9 8JW* Date: * Sunday 14th Dec* Time: *12-6pm* 

 🛍️Shopping & Food Stalls 

🎯Soft Archery 

🪓Axe Throw 

🖌️Mehndi 

🏰Bouncy Castle 

Loads of fun for the family to take the winter blues away from us and those in need and the best bit *ALL proceeds go to Palestine*  

FREE ENTRY TICKETS https://www.eventbrite.co.uk/e/palestine-charity-fair-tickets-1975872773655

On benefits or minimum-wage in Brent? A paid research opportunity to understand how the government can improve people's living standards.


 

The National Institute of Economic and Social Research (NIESR) is hiring paid community researchers to understand how the government can improve people’s living standards in Brent. We are looking for people with recent experience of receiving benefits and/or working in minimum-wage jobs. All information will be anonymised and deleted after the project's end. If you have any questions, please email socialresearch@niesr.ac.uk or call us on 02039484481.

 

This is the link to sign up: https://forms.office.com/e/9EDtAx6Ebw.

Chalkhill Estate infill at Planning Committee next week. 105 garages and car park replaced by 61 social rent homes

 

Metropolitan Housing Trust who run the Chalkhill Estate as Metropolitan Housing Thames Valley have submitted an application for the demolition of 105 garages and re-use of other space to build 61 infill homes on the 'science blocks' site on Chalkhill Road.

The estate was designed with a considerable amount of green space and there are many trees, some of which will be removed. Of the 105 garages 71 are currently unused and the application claims only 18 are used for car parking.

 

The garages are quite close to existing blocks and will be demolished and replaced by housing

 

Existing garages and car park in blue above


The planners point out that Forty Lane has been designated an 'intensification corridor' that allows for building heights of up to 5 storeys. The site is between Forty Lane and Chalkhill Road but with some buildings between the site and Forty Lane itself.
 
Building heights:
 
Terrace A - 3 storeys
Block B -3 storeys
Block C - 4 storeys
Block D - 5 storeys
Block E -3 storeys
 

There are CGIs of some of the buildings in the application papers:



Block C above
 


Plenty of trees are shown in the CGIs. There are currently 69 trees on site with 17 covered by Tree Protection orders and 10 will be removed to make way for the building of the new blocks:
 

 51 new trees will be planted to compensate for the loss but this is not sufficient to make up for the reduction in canopy cover provided by the mature trees on site that predate the estate. The developer will contribute £26,292 for mitigating the loss through new planting in the vicinity of the development.
 
£53,804 will be contributed to the carbon off-set fund. 
 
The provision of 61 new homes at social rent is positive. No intermediate product such as shared ownership is planned. As these are not generally considered affordable to local people, this is a plus. There are a number of larger family homes planned.
 
 

 B=bedrooms P=Persons
 
 There are 8 objections to the plans on the Brent Planning Portal. Behind the conflict is planners' treatment of the application as one in an urban context designated for'intensification' and residents' enjoyment of a site originally designed with plenty of light and green space. 
 

 Einstein House
 
Residents of Einstein House are particularly affected and have put in an objection. Note that a contributionof £30,000 to a CPZ is now included and a daylight assessment completed (covered in detail for each property in the Officers' Report HERE) that concludes the harm to exising residents is outweighed by the benefits of the new housing.

Einstein House Objection

 

I am writing to formally object to the above planning application, specifically the proposal to construct Block E directly behind Einstein House. My objection is based on the following planning concerns:

1. Loss of Light (Daylight and Sunlight Impact)

The proposed Block E will significantly reduce the amount of daylight and sunlight received by residents in Einstein House. The block is approximately three times the height of the current garages and will be located in close proximity to habitable rooms, including bedrooms and living rooms.


During consultation, we were informed that a daylight/sunlight report was conducted. However, no such report assessing the impact on existing homes has been included in the planning documents. The only report presented appears to relate to light within the proposed new blocks. This is a critical omission, as the council must be satisfied that BRE guidelines regarding adequate light to habitable rooms are being met. The height and massing of the proposed development will cast significant shadows over Einstein House, especially during winter months, severely affecting the quality of life for residents.

2. Loss of Privacy and Overlooking

Block E will be positioned approximately 12 metres from Einstein House. This is well below the 18-21 metre standard separation distance typically recommended between directly facing windows of habitable rooms. The proposed design includes balconies and windows that will directly face into the bedrooms and living rooms of existing residents. These rooms are considered habitable spaces and therefore deserve protection from unreasonable overlooking. No mitigation measures (e.g. frosted glass, angled balconies, or screening) appear to have been proposed to reduce this impact.

3. Noise Pollution and Anti-Social Behaviour - New Footpath

The plans propose the removal of the current secure gated area at the rear of Einstein House and its replacement with a public footpath. This significantly impacts residents' privacy, safety, and wellbeing.

Opening this area to public access may encourage anti-social behaviour, especially during evenings, and will create ongoing noise and disturbance. The proposed new lighting for the path while necessary for safety will further affect residents in ground floor flats through light pollution and reduced sleep quality. There is also no detail in the application on how this new public space will be managed or maintained to ensure current resident's safety.

4. Parking Pressure

There are already major parking constraints in the area. The proposed development does not include a robust parking strategy. While a small number of designated spaces appear in the plans, there is no clarity on whether new residents will be restricted from using existing street or estate parking.This will almost certainly exacerbate existing pressures, especially as no Controlled Parking Zone (CPZ) or traffic management scheme is proposed. The application also appears to lack a comprehensive Transport Assessment to evaluate local capacity.

5. Poor Site Planning - Disproportionate Impact of Block E

While the wider development includes some open and green space, the positioning of Block E raises serious concerns. Unlike the other proposed blocks, Block E has been placed extremely close to existing homes in Einstein House just 12 metres away and at a height that is significantly taller than the current garages it replaces.

This placement creates an unbalanced development where one group of residents (in Einstein House) bears a disproportionate burden of the scheme's impact, including loss of light, privacy, and increased noise.

The council should require a review of the mass and siting of Block E to reduce its uniquely high impact and ensure a fairer and more sensitive design approach, especially when other blocks in the proposal do not create similar issues.

6. Lack of Transparent Consultation

Residents were not meaningfully consulted on key elements of the proposal. Several important documents such as the daylight/sunlight assessment for existing residents and detailed traffic or security plans were not shared during the consultation period.
This raises serious concerns about the transparency and fairness of the process, especially considering the significant impact this proposal will have on existing residents' lives.

7. Impact on Mental Wellbeing and Quality of Life

The combined effect of reduced daylight, increased noise, loss of privacy, and general overdevelopment will severely affect the mental wellbeing and quality of life of residents in Einstein House. These concerns should be taken seriously in line with Brent Council's Local Plan objectives and commitment to high-quality, healthy living environments.

Objections raised here fall in line with Brent's Local plan policies, London Plan policy and BRE daylight and sunlight guidelines.

For the reasons set out above, I respectfully urge Brent Council to refuse this application in its current form, or at the very least, require significant redesign and another consultation to mitigate its serious impacts on existing residents.

Einstein House Residents


The Planning Committee takes place at 6pm on Wednesday December 10th in the Conference Hall of Brent Civic Centre or can be observed online HERE.

 

Chalkhill Estate Centre (Google Earth)
 
When visiting the site I heard fears expressed that further infill proposals from Metropolitan will be made on the estate if this application is successful. Nearby on King's Drive the freeholder is consulting on infill plans for Kings Court (Kings Estate Improvement Programme) and Carmel Court and there are longer term plans for redevelopment to high rise of the ASDA, Kwik Fit, Torch corner site.

 

Thursday, 4 December 2025

LETTER: TORIES PLAY BORIS JOHNSON'S WHACK-A-MOLE IN BRENT

Dear Editor,

Brent Tories have been instructed by Tory central office to re-install de-selected Kenton Ward Councillor Michael Maurice in another Brent Council ward in the Brent Council local elections in May 2026. 
Following democratically organised meetings in the selection process for Tory candidates for next year's local Brent Council elections, Cllr. Maurice, along with his fellow Kenton Ward Councillor, Cllr.Kansangra, were de-selected as candidates for the Kenton Ward. Cllr. Maurice apparently appealed and his local M.P mate, Bob Blackman, intervened and helped organise a comeback for him. 
The democratically selected Tory candidates for the Preston Ward of Brent Council are not happy bunnies, and we can expect some Christmas crackers as the deposed Tory candidates will be joining Boris Johnson's whack-a-mole and getting their revenge.
Name supplied. 
 

Wednesday, 3 December 2025

Two arrested after Wembley High Road murder

From the Metropolitan Police

 

Detectives investigating the murder of a 22-year-old man in Wembley have made two arrests.

At around 12:55hrs on Monday, 1 December, officers were called to High Road, Wembley, to reports of a stabbing.

A 22-year-old man was treated at the scene but later died in hospital. His next of kin have been informed and are being supported by specialist officers.

Earlier today (Tuesday, 2 December) a 22-year-old man was arrested on suspicion of murder at an address in Harrow, NW9. A woman, aged 21, was arrested at the same address on suspicion of assisting an offender. Both remain in custody.

Detective Chief Inspector Paul Waller, from the Met’s Homicide Command said: “We are grateful for the help we have already received from the local community and while we are not looking for anyone else in relation to this matter, I would encourage those who have not yet spoken to police to come forward as soon as possible.”

Detective Chief Superintendent Luke Williams, who leads policing for the area said: “We know this murder has caused shock and concern for residents and our officers are here to support those who live and work in the area. There will be an increased police presence at a number of locations – please do speak to these officers if you have any worries or issues.

“You can also speak directly to local ward officers by signing up to and using Met Engage.

“Our thoughts of course remain with the victim’s loved ones at this difficult time, and our specialist officers will continue to support them.”

Anyone with information can also contact 101, quoting 3333/1DEC25 or anonymously via Crimestoppers on 0800 555 111.

Tuesday, 2 December 2025

St Raph's residents win concessions over off-licence in council-owned property

 

The Lilburne Walk shoppig parade owned by Brent Council

The controversial application LINK for an off-licence at a Brent Council owned shop on St Raphael's Estate came before Brent's Alcohol and Licensing Sub-Committee yesterday. Although residents and community organisations failed to stop it completely, they did win some concessions. 
 
Three in-person objections were made at the meeting, on top of 70 objections from local residents and objections from Sufra Foodbank, An-Nisa Society, St Patrick's Church, Dar Ilm Learning Centre and St Raphs Youth Club.  Cllr Abdi Aden also objected,
 
The default committee position of granting a licence  was modified after a strong case was brought:
 
Sale of alcohol was restricted to 9am to 8pm rather than the 9am-11pm hours that applicant wanted.
 
A proposed beer fridge is to be located with other alcohol and not near the front of the shop as proposed
 
All alcohol sold must have a shop identification

The licence holder to be responsible for clearing rubbish within 5 metres of the shop front even if it is on public or private land
 
The licence holder will also be responsible for any botttles or cans found elsehwre on the estate that bear his shop identification
 
If the above conditions are breached campaigners will be able to apply for a review of te licence that could lead to it being revoked.

 
Other conditions included no spirit minatures or beers above 6.0%ABV to be stocked or sold and Challenge 25 to be adhered to.
 
Asif Zamir of St Raphael's Voice said  that on balance is was a good outcome but returned to the broader subject of residents' voices in such applications. He told Wembley Matters:
 
I will continue to push for changes to the council tender process for their own commercial assets. A resident panel must be formed for each ward and have the ability to play an advisory  role early on in the process rather that retrospectvely at a planning committee.
 
 Reviews of licenses can be requested if other attempts to improve matters fail via this LINK.
 
 

Saturday, 29 November 2025

PETITION: Brent Council MUST consider the impact on residents of proposed reduction in hours at Central Middlesex Urgent Treatment Centre


 Urgent Treatment Centres deal with non-life threatening health issues nd relieve pressure on hosptal A&Es. With the latest CQC report on Northwick Park Hospital revealing waits of up to 12 hours the important role of the UTC at Central Middlesex is highlighred.

The NHS has proposed that the current hours at Central Middlesex Hospital  UTC (below) are reduced by 3 hours a day despite these pressures and the increase in the local populations from the new developments taking place locally. This means the UTC will close at 9pm with the last patients registered at 8pm. See LINK


 The petition below has been launched to urge Brent Council's Scrutiny Committee to consider the impact on local people of the proposal. Sign the e-petition here: 

https://tinyurl.com/protect-urgent-care

Brent Council Community and Wellbeing Scrutiny Committee must consider proposals to reduce the opening hours of Central Middlesex Hospital Urgent Treatment Centre

We the undersigned petition Brent Council’s Community and Wellbeing Scrutiny Committee to convene an urgent meeting of the Community and Wellbeing Scrutiny Committee to consider NHS proposals to cut the opening hours of the Urgent Treatment Centre at Central Middlesex Hospital by 3 hours a day, 21 hours a week.

 

In 2014, Central Middlesex Hospital A&E Department closed following a decision from the then Conservative Heath Secretary Jeremy Hunt. At the time, we were told that the opening of an Urgent Care Centre at Central Middlesex hospital would mitigate the loss of the A&E department. However, in 2019, the hours of the Urgent Care Centre were reduced when the overnight Service Centre was withdrawn. Six years down the line, we are faced with yet another reduction of the renamed Urgent Treatment Centre (UTC). The Centre currently closes at midnight but, if London NW University Healthcare Trust go ahead with their proposal, it will close at 9pm.

We the undersigned are therefore firmly opposed to a further reduction of NHS services that will undoubtedly put more pressure on Northwick Park Hospital A&E and UTC and will lead to fewer people getting the required medical attention as quickly as necessary and call on the current plans to reduce the UTC hours by 3 hours each evening to form the agenda of a specially convened Community and Wellbeing Scrutiny Committee to be held as soon as possible.

We note that the 2019 proposals were considered by that Committee in July 2019 setting a precedent for the views of the Council and residents to be represented.

 People who live, work or study in Brent can sign the petition here: 

https://tinyurl.com/protect-urgent-care


Friday, 28 November 2025

CQC Report on Northwick Park Hospital Urgent & Emergency services - overall requires improvement but some good areas

 



 

Northwick Park hospital and Urgent Treatment Centre

 

From Care Quality Commission  Report

 

We carried out an unannounced assessment of Northwick Park Hospital on 15 and 16 July 2025 in line with our assessment priorities. We assessed the following assessment service group.

Urgent and emergency care

Overall, the service was rated as Requires Improvement.

The emergency department (ED) had previously been inspected in November 2019. At this inspection the urgent treatment centre (UTC) was operated by a different provider. This was the first inspection of the service that included both the emergency department and UTC as a service provided by this trust. At our last inspection the emergency department was rated as requires improvement.

The department had different areas where patients were treated including, urgent treatment centre, majors, minors, resuscitation, rapid assessment unit, and paediatric emergency department. The department was open 24 hours a day 7 days a week to both walk in patients and those arriving by ambulance.

People could not always access care, support and treatment when they needed it with some patients waiting over 12 hours in the department.

Some patients were seen and assessed in temporary escalation areas where there was no privacy, and patients did not have access to call bells should they need assistance and staff were not always visible in the areas we visited.

The service didn’t always work well with people and healthcare partners to establish and maintain safe systems of care. This means we looked for evidence that people were protected from abuse and avoidable harm.

The service did not always assess or manage the risk of infection. Staff did not always wash their hands between patients.

Not all staff had completed safeguarding training, and several staff groups fell below the trust target completion rate of 90%.

Children were not streamed by a paediatric nurse when they arrived in the department, leading to some patients being streamed differently with similar injuries, placing them at risk of not receiving timely treatment.

The service had a shared vision, strategy, and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion and engagement. However, not all staff were aware of the vision, and it was unclear if this had been developed in collaboration with staff.

The service always treated people with kindness, empathy and compassion, however, in some areas their privacy and dignity was not always respected. Staff treated colleagues from other organisations with kindness and respect.

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result.

The service fostered a positive culture where people felt they could speak up and their voice would be heard.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They share information and learning with partners and collaborate for improvement.