Guest Post by Philip Grant in a personal capacity
From
the NHS Trust’s complaints leaflet.
There
have been several articles on “Wembley Matters” recently, and a lot of
interest, about the London North West University Healthcare NHS Trust’s decision
to close the hydrotherapy pool at Northwick Park Hospital. One recent article
shared the
reply I had received from Brent Council Leader, Cllr. Muhammed Butt, to
an email I had sent to him and the Council’s Chief Executive.
That
was not the only email I had sent about this matter, and in a “FOR INFORMATION”
comment under the blog which reported a
statement by the NHS Trust about the closure decision
(given to Local Democracy Reporter, Grant Williams), I shared the text of an
email I had sent on 28 July to the Trust’s Chairman and its Chief Executive
Officer. I made the case that ‘that this facility IS needed locally, and should
not simply be withdrawn through a one-sided cost-cutting decision of the NHS
Trust.'
This
guest post will let you know “what happened next”, and update interested readers
on the latest position over the closure, as far as I know it.
On 30
July, I received an email from the Patient Relations Office at Northwick Park Hospital,
with three attachments. The first was a letter from a Complaints Officer, telling
me that my email of 28 July was being treated as a complaint, which was being
investigated, and that:
‘We
aim to complete our investigation by 23 September 2025, and to respond to you
shortly after this date.’
The
second attachment was their complaints leaflet (see above). The covering email
also said: ‘Further correspondence will have to be encrypted in line with the
Trust’s Information Governance protocols and we have attached a guide created
by NHSMail to instruct you on how this is done.’ The attached guide was a
fourteen-page pdf document!
The
front page heading from the Encrypted Emails Guide.
The
first email may have been the result of the NHS Trust Chairman, Matthew
Swindells, kicking his copy of my email into the long grass. I was about to
reply to it, saying that my “complaint” (if they wanted to treat it as that for
statistical purposes) required a reply from someone at the top of the NHS Trust,
long before 23 September (as the plan is to close the hydrotherapy pool on 30
August), but I received a second email. This was again from the Trust’s “Complaints”
address, but it included a “link” which I had to follow, in order to download
an encrypted letter!
The
letter, thanking me for my email of 28 July, was signed by Ms Pippa Nightingale
MBE, the Trust’s Chief Executive. I can see no reason why its contents need to
be treated as confidential, so I will ask Martin to attach a copy of it at the
end of this article.
While her
letter includes some words that recognise the hydrotherapy pool’s importance –
‘I do appreciate how beneficial this pool has been …’, ‘I fully recognise that the
pool is a popular resource …’ – the key paragraph is this:
‘…
we are actively engaging with service users, patient and carer groups and local
MPs about the closure and will take into consideration any concerns raised. While
this will not impact upon the decision, it may affect the way in which we
manage or communicate the change.’
In
other words, the NHS Trust still plans to close the pool on 30 August. Frankly,
that is not an acceptable solution. The hydrotherapy pool is a long-established
facility on the Northwick Park Hospital site, and while the new NHS ten-year
plan may indicate that the buildings there should in future concentrate on
being an “acute” hospital, that is no reason why this important piece of local
health care infrastructure (fully refurbished only five years ago) should not
be allowed to continue where it is, even if that is under different management.
The
NHS Trust’s values, as proclaimed in its logo!
This
is the text of the email I sent on 4 August, in reply to Miss Nightingale’s
letter:
Your
ref: pn/ph/25/7/C12257 - how you can resolve the issue of the
Hydrotherapy Pool
Dear
Ms Nightingale (and Mr Swindells),
Thank
you for your letter of 1 August, in reply to my email to you both of 28 July
2025.
I
note that much of your letter is a repeat of the press statement which the
Trust made recently about its decision to close the Hydrotherapy Pool at
Northwick Park Hospital. You then go on to say that you are actively engaging
with a variety of stakeholders, but that 'this will not impact on the
decision.'
That
last statement strongly suggests that you have not grasped the seriousness of
the position which the closure decision, and the way it has been handled, has
put your NHS Trust in. As things stand, you and Mr Swindells are in danger of
bringing the London North West University Healthcare NHS Trust into disrepute.
This
is the latest position on the mess this decision has got the Trust into, as I
understand it:
· It has
upset and angered both staff and patients who use the hydrotherapy pool;
· A
petition calling on the Trust to stop the closure of the pool now has 2,600
signatures;
· Brent
Council (and possibly other local Councils whose residents use the pool) have
raised serious concerns about the decision, including that they should have
been consulted and given the opportunity to scrutinise the decision before any
closure can go ahead;
· I
understand that at least one of the local Members of Parliament has taken up
the matter at senior levels within the NHS;
· I also
understand that hospital staff have raised a collective formal grievance
against the Trust management over the closure of the pool.
If
you will listen to the advice of a retired Civil Servant, who for years had
responsibility for resolving complaints, this is what I would suggest you and
the Trust should now do:
1. Acknowledge
to yourselves that the decision has been badly handled;
2. Acknowledge
this publicly, and apologise for it;
3. Put the
closure of the pool "on hold", and announce an extension, of at least
three or four months, to the proposed closure date;
4. Actively
work with other local healthcare bodies, including those running community
healthcare, to find a solution for the future running and finance of the
hydrotherapy pool, so that the existing pool facility at Northwick Park
Hospital can continue to be used by people from the area it already serves.
without a break in that service.
Thank
you for reading this email. I hope you will give my advice serious
consideration, so that the future of the hydrotherapy pool can be resolved on a
reasonable and sensible basis, for the benefit of the health and wellbeing of
the local community.
Best wishes,
Philip
Grant.
I
don’t know whether my words will have any effect on the pool’s future, but if
you feel strongly about something, I believe it is worth trying to influence a
positive outcome!
I had
copied my email of 28 July to two local MPs. Bob Blackman’s office has asked
for my address, so that he can write to me, but I have not received his
response yet. Barry Gardiner’s office sent me an email on 4 August, saying that
he could not reply to me as I am no longer his constituent (he was my MP from
1997 to 2024, and although I still live at the same address in Brent, boundary
changes mean that I now come under Harrow East!). The email did, however,
provide this piece of news:
‘Rest
assured, several of Mr Gardiner’s constituents have already contacted him about
this issue, and Mr Gardiner has arranged a meeting with Pippa Nightingale later
this week to discuss this in more detail.’
So,
although Barry Gardiner can’t write to me, I have sent his office copies of Ms
Nightingale’s letter and my reply to it, in the hope that this could provide a
framework for his discussion with the Trust’s Chief Executive. Let’s hope for
the best!
Philip Grant.