Civic Centre shenanigans

Shanice the £12,000 hologram assistant installed at the new Civic Centre has received widespread publicity and not a little controversy. Some have hailed it as a 21st century innovation while others said if Brent Council was really concerned about local unemployment rates they should have employed a real person - and not on a zero hours contract.

Others have been scathing about the basic lack of signs at the Centre. On Monday evening strategically placed security men had to guide us to the boardroom where the Executive meeting was being held. There are no signs to these rooms where meetings, ostensibly opn to the public to ensure transparent democracy, are held.

Every new building has its teething problems and the  Brent Civic Centre is no exception.

Unusually you are instructed to keep your finger pressed on the button to summon the lift and once inside you must kept your finger pressed on the button to ensure you stop at the requested floor. I am not sure what happens if you lift your finger off - perhaps the lift stops between floors or whizzes back down again.

Staff have complained of feeling hot and cold due to what appears erratic climate controls and the automatic  ambient light sensors don't always give enough light to enable comfortable reading.

The one fault that has resulted in farcical scenes is the poor mobile phone signal (staff are equipped with mobiles for their hot-desking). This has resulted in the open plan offices in a cacophony of shouted telephone conversations reverberating around the room leaving staff with splitting headaches at the end of the day.

Not to mention the IT...

But the restaurant does now serve tap water, albeit slightly warm if they don't run the tap first.

Vodafone deal to make Brent Council workers mobile

Vodafone's press release - does this make the Civic Centre redundant?

Brent Council has signed a deal with Vodafone for the operator to use its One Net solution for a new communications infrastructure.

The council said the operator will help them to create a mobile workforce, allowing employees across 30 different departments to work remotely and use smartphones as often as landlines. The systems will help the council reduce desk space, allow employees secure access to information remotely, reduce staff travel and cut their use of paper.

Brent Council said the deal will increase productivity but reduce its operating costs. The infrastructure is being provided as the council moves from 14 separate buildings into one civic centre.

Vodafone will provide the council with a bundle of texts, minutes and data in one bill. Staff will be able to be reached on any device through one phone number and will have access to one central voicemail. Councillor Ruth Moher, deputy leader for London Borough of Brent Council and lead member for finance and corporate resources, said: ‘This was a very complex project so we knew there was a need to keep things as simple as possible, which is one of the reasons why we chose Vodafone.

‘Vodafone had the most coherent presentation of a unified system and we felt they would be the best choice to implement and host the system, allowing our employees to focus on their core functions rather than dealing with IT issues.

‘The future is all about mobile working. Our employees are currently using as many mobile applications as possible and we want to see how far we can push the concept of working through apps.’

Ian Cunningham,  head of public sector at Vodafone, said: ‘Brent Council’s facility is state of the art and we’re delighted to be involved in such a cutting edge project. The council is setting a fantastic example for government organisations, showing how they can find better ways of working by making improvements in four key areas – people, processes, technology and property.’