John H repair saga not finished yet after 2 months

Although John H's heating is working after a very long wait for repairs, the South Kilburn pensioner is still waiting for the reconnection of his meter and damage  made good. There has again been a lot of passing the buck and failure to answer phone calls etc. The process has now been going on for 2 months.

Yesterday John wrote to me:

Abri Housing Association  (who took over  Octavia) emailed me this morning to inform me that they are working with their relevant parties to try and complete the repair to my wall mounted meter.

'However, we still cannot give you a date for when we will carry out the repair.'

This afternoon I rang Octavia and my responder said they rang their repairs team but there was no answer, so they sent an email to them but there was no reply.

So after 2 months I am still waiting for my repair to be completed and to see how much credit I have left, as my credit balance remains frozen since the 6th January, when the SureServe engineer disconnected my meter leaving a blank screen.

I am concerned that if my credit runs out, my heating will be shut down again.

I sent emails to everyone at Brent Housing this morning and also to Cllr. Donnelly-Jackson but she did not reply and neither did anyone else reply to my emails.

John  has had recent problems with credit payments elsewhere which may be the result of the frozen credit on his meter. He has heard no more from anyone concerned today.

He said tonight:

I tried to send my complaint to the Housing Ombudsman but it seems I must wait for Octavia to respond to my 2nd stage complaint.'

As it took Octavia 7 weeks to respond to my 1st stage complaint, I could be in for a long wait.