Pensioner John H's heating was finally repaired today. From Day 1 the 24th November, 2025 until today the 6th January 2026 the heating was down for 44 days. There were a total of 17 appointments arranged with SureServe of which four were attended and 13 missed.
John is a disabled tenant of Octavia Housing at Bannister House South Kilburn.
Cllr Fleur Donnelly-Jackson commented on Wembey Matters today: 'The repair has been completed today after continued advocacy by the council's housing partnerships team. The support to the resident is ongoing.
The saga isn't quite over. John told Wembley Matters this evening:
All my heating is back on.
However, I now need another repair appointment to fix all the damage caused by SureServe today, including disconnecting my heating meter, which shows how much credit I have left and leaving some of my pipework exposed.I asked Octavia to carry out the repair but they say it's not their responsibility and it's up to me to arrange the appointment with Insite Energy, who provide my heating.
3 comments:
Hurrah, however, the terrible saga continues it seems. great management of the housing stock then LOL
Housing Associations were a great idea. But what is clear that they have grown too big in recent years as a result of mergers which seem to benefit just the senior Management who are paid large salaries.
This case highlights major failings on the part of Octavia. Council's have little power over Housing Associations and there are only occasional liaison meetings between the Council and the numerous Housing Associations in Brent.
The failings highlighted in this case are so great that the Council's Lead Member should arrange a meeting with Octavia's Chief Executive to discuss how they will improve their services and give assurance that OAPs are properly looked after in future.
Comment from John H via email: Hi Martin, I saw the comment made by Paul Lorber tonight.
Just to update you
No one from Octavia, Abri and Brent Council have been in touch today.
I still do not know if I will lose my heating when the 10 pounds of emergency credit runs out.
My wall mounted meter screen remains blank and my Insite Energy credit balance is still frozen at the same amount as it was on Tuesday, when it was disconnected.
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