Tuesday 24 March 2020

Covid-19: Brent Council sets up Wellbeing Helpline for the vulnerable who have no other support 020 8937 6589

From Brent Council

Helping the most vulnerable

For the most vulnerable, the most isolated and the most at risk of being taken advantage of, the council is working closely with our voluntary and community sector and wider health partners to arrange a more co-ordinated response.

If you or someone you know does not have the support of family, friends or the wider community, then Brent Council has set up a Wellbeing Duty phone line to make sure the most vulnerable people get the support they need.

Wellbeing Duty phone line

If you are worried about a vulnerable person and don’t think they have existing support, you can call the helpline on 020 8937 6589 between 8am and 8pm, seven days a week.
Services we can offer include:
  • Shopping/meal delivery/access to food
  • Help with collection/arranging medication
  • Outreach and peer support for the socially isolated
Trained social care professionals are answering the new helpline number. They will ask a series of questions to establish what support the individual needs and then put in place what is required if there is no other way that someone can be supported.

We will also ensure that where people need more formal, social care support we will put this in place for them if required and as we normally would.

EDITOR'S NOTE Brent Council stress that the helpline is only for those who have NO other support and ask that it be used wisely.

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