A 'One Love' community event.
Some of the residents faced with massive bills
Residents of the Hyde Housing Company's development in Stonebridge are in despair over huge gas bills that have put many tenants in arrears with no hope of being able to pay.
Hyde boasted of the energy efficiency of the district heating network that supplies the homes but this appears not to be reflected in residents' bills.
The situation has left residents accumulating arrears of between £1,500 and £3,000 plus.
The energy network is supplied by Switch2 and supplies heating and hot water to more than 50 homes. Tenants reported erratic billing and Switch2 admitted that 22 homes had been given estimated bills because their meters were not working properly. Tenants think it is many more homes than this.
As reported before on Wembley Matters heating networks are classed as commercial when they have a shared system, rather than domestic when the flat or house has its own boiler. This means that residents served by a heating network do not benefit from the energy price cap that applies only to domestic customers.
Residents told me that their complaints about erratic and inaccurate billing have been passed backwards and forwards between Hyde Housing and Switch2, leaving them with nowhere to go to resolve the problem.
The energy supplier is procured by Hyde and tenants have no say regarding the supplier and were not consulted when Hyde recently renewed the contract, despite high levels of of dissatisfaction. Residents are able to seek the best deal for their electricity supplier.
Some residents stopped heating their social housing properties because of the high bills, putting their own health and that of their children at risk.Some of the Hyde social housing
Hyde told residents in an email:
Hyde only passes on the unit cost of the heat per kw/hr (plus 5% VAT), the utility provider's standing charge) plus 5% VAT and Switch 2's metering and billing costs (plus 20% VAT). Hyde's energy costs went up significantly in 2022 due to the conflict in Ukraine when both electricity and gas cost increased due to shortage of supply and other market forces. Hyde does not make any surplus on these costs and there are no 'hidden' charges.
The last sentence appears to refer to the practice of some housing providers that get a percentage of bills back from energy providers that they procure - thus having a motivation to support higher bills.
The Standing Charge on the bills shown to me by one tenant was £8.87 a month previously and reduced to £7.37 via the new contract from July. That is an annual standing charge of £88.44 for heating and hot water before any metering charge. In contrast OVO energy's gas standing charge for domestic customers is £5.82 per month, £69.84 annually.
Some residents said their standing charge had been much higher and said that Hyde failed to give them full information about the heating system at the beginning of their let.
I turned to Trust Pilot to see how Switch 2 fared in terms of customer experience.
This company needs to be honest and take the comments and complaints of the customers seriously. Switch2 company is the most ineffective and expensive energy provider in the UK. They are ripping off and send brutally high charges to customers. In terms of customer services and dealing with inquiries of the customers they are the worst.
Date of experience: 05 August 2023
And this:
They have increased standard unit price by 350% and increased a standing charge from 40p to around 1 pound a day meaning that in average I would have to pay 700£ just for standing charge a year that's no gas usage included. Not even given the fact that the current unit price at 31p is three times bigger than current average of around 7-10p per kWh
Date of experience: 31 July 2023
The Hyde tenants have decided to put a number of demands to the Hyde and Switch2:
1. Switch 2 to check ALL meters (not just those identified by Switch2) and replace where necessary, providing Smart Meters to be provided for all residents.
2. Because of the unreliability of billing, faulty meters and administrative errors Switch2 to write off accumulated customers' debt and start the new contract with a clean slate.
3. Hyde to consider changing the heating network supplier in consulation with residents.
A guest post by Philip Grant in a personal capacity
1 Morland Gardens and the community garden across the Hillside junction, September 2022.
Martin has already highlighted the £18m in cuts/savings which is the main item for next Monday’s Brent Cabinet meeting, but another report, which was added to the agenda on Tuesday afternoon, may be just as important.
The “Update on the supply of New Affordable Homes” is far more than its bland title suggests. I hope to write a separate post about that, but first I would like to share with you an open email which I sent on Wednesday afternoon to the Council Leader and Lead Member for Housing. It offers an alternative solution to that proposed in the report by Council Officers for the Council’s controversial, hugely delayed and badly flawed Morland Gardens project. I have added some relevant illustrations, to break up the email’s text:-
Dear Councillor Butt and Councillor Knight,
The report to next Monday’s Cabinet meeting, Update on the supply of New Affordable Homes, shows that there are problems with a number of the Council’s schemes, including Morland Gardens at para. 4.26. The problems with that project are even worse than admitted in the report. I am writing to suggest an alternative solution, which I hope that you, and Council Officers, will seriously consider.
The Morland Gardens paragraph from the Update Report to Cabinet.
[ SO = Shared Ownership. OMS = Open Market
Sale.]
The report admits that the current scheme is not viable, and offers ‘to value engineer the scheme during the PCSA process’ as a possible solution. What it does not admit is that the scheme is likely to lose the £6.5m GLA funding, which was part of the original basis for Cabinet approving it in January 2020. It will lose that funding because it will not be possible for the project to “start on site” by 31 March 2023.
At the moment, the Council does not have a “site” there. 1 Morland Gardens and its grounds are legally occupied, until at least January 2023, by Live-in Guardians. The Public Realm outside the property, including the Harlesden City Challenge Community Garden, which would form part of the site, has not been appropriated for planning purposes. It cannot be appropriated unless a section of highway crossing it can be stopped-up, and the proposed Order for that is the subject of objections which will not be resolved until after 31 March 2023.
Alan Lunt’s email of 2 June 2021.
In an email of 2 June 2021, copied to you both, and which is in the public domain, the then Strategic Director for Regeneration, Alan Lunt, wrote: ‘I confirm that the demolition of “Altamira” [the locally listed heritage Victorian villa] will not take place until all of the legal pre-requisites are in place.’ No work can commence before matters such as the stopping-up are resolved, and that will be too late for the GLA funding deadline.
Converting some of the proposed 65 homes to shared ownership, or trying to squeeze more homes into the building, instead of affordable workspace, would both need planning consent. This would mean further delay and expense. It would be throwing good money after bad, just as Alan Lunt’s risk of awarding a two-stage Design & Build contract, which Cabinet approved last June, for a project which did not have a legal site was a waste of at least £1.2m (the estimated cost of the PCSA process).
This project has been flawed from its early stages. It breached the Council’s adopted heritage assets policy, which was only justified for planning purposes by the “benefit” of 65 affordable homes at London Affordable Rent. If there is any change to that “benefit”, then that justification no longer exists.
Councillor Knight will remember that, at the Planning Committee meeting on 12 August 2020, her colleague Cllr. Aden, on behalf of all three Stonebridge councillors, was neutral on the Morland Gardens application. Although he welcomed the prospect of 100% LAR housing, he was against the loss of the important heritage asset, the overdevelopment of the site to the detriment of local residents and the inadequate parking and servicing provision, which would cause traffic congestion at the busy Hillside / Brentfield Road junction.
Councillor Aden’s submission, from the Planning Committee minutes, 12 August 2020.
It is time to rethink this project, as I suggested even before the planning decision in 2020, in detail to Stonebridge Ward councillors in June 2021 (with copy to the Leader and then Lead Member), and again to you as Council Leader and Alan Lunt in January 2022.
Extract from my email to Stonebridge Ward councillors on 19 June 2021 (which Cllr. Knight replied to).
The main reason for the 1 Morland Gardens scheme was to provide the Brent Start college with more modern facilities than those provided in the 1990s in the sympathetically restored heritage building. That modern college facility does not have to be on the Morland Gardens site. £15m of CIL money was been set aside for it in 2020, with a further unspecified amount agreed at last month’s Cabinet meeting.
By working with the developer, using Section 106 if necessary, that new college could be provided as part of the Unisys House redevelopment, still in Stonebridge and alongside the new Bridge Park community facilities. That would leave the question of what to do with Brent Start until the new college was available.
The college is currently in a temporary home in the Stonebridge Primary School annexe. It could stay there, but the better solution would be to move it back to the existing facilities at 1 Morland Gardens. Once the new college was ready, the Morland Gardens site could be developed for housing and/or community facilities, retaining the beautiful heritage building as part of the scheme (details of which could be worked out and agreed ahead of the college’s permanent move).
Moving Brent Start out of the Stonebridge Primary School annexe would allow the much-delayed Twybridge Way housing scheme to go ahead. That project, which is being blocked by the Council’s mistakes over Morland Gardens, will provide 14 family-sized houses, 13 smaller flats for rent and 40 new supported 1-bedroom homes for independent living. Sensible allocation of those “NAIL” homes could allow forty existing family-sized homes in the Stonebridge area to become available for families on Brent’s waiting list.
Brent’s current plans for 1 Morland Gardens have been ill-conceived since the time of poor advice from Council Officers in late 2018 / early 2019. Rather than trying to press on with a project which is badly flawed, please take this opportunity to make a sensible choice, and accept the alternative solution I have put forward.
Thank you. Best wishes,
Philip Grant
Events on Chalkhill, Church End and Stonebridge estates over the Summer. Some have already started:
Places for in-person
activities are available on a first come first serve basis. Please take
the message received at the end of completing this form as a
confirmation of your place in the selected activities.
If you have any questions about these activities, please get in touch with Jada Eduvie, at jada.eduvie@youngbrentfoundation.org.uk
The first meeting of the new administration's Resources and Public Realm Scrutiny Committee takes place on Thursday June 9th, chaired bt Cllr Rita Conneely.
The call-in by Opposition councillors will consider the decision of the Strategic Director for Regeneration and Environment on the award of the Design and Build Contract for the Morland Gardens (Altamira) development in Stonebridge.
Full details of the basis of the call-in have been published HERE
The Officer's report LINK gives three possible outcomes of the Committee's deliberations:
Recommendation
2.1 That the Committee considers the call-in and agrees to one of the following outcomes:
2.1.1 The Committee does not wish to refer the matter back to the decision maker or to Council, at which point the decision is deemed to be confirmed and takes effect immediately following the meeting; or
2.1.2 The Committee decides to ask the Strategic Director – Regeneration & Environment to reconsider the decision, in light of any observations of the Committee; or
2.1.3 Having had regard to the advice of the Director of Legal and HR Services or Director of Finance, the Committee considers the decision is contrary to the Council’s Budget or Policy Framework, at which point it refers the matter to the next practicable meeting of the Council, subject to the provisions of Standing Orders.
The meeting can be watched live HERE
Cllr Ezeajughi in his Mayoral robes
It was announced on March 21st that the Governor of Anambra State, Nigeria, Prof. Chukwuma Soludo. had appointed Stonebridge councillor and former Brent Mayor Ernest Ezeajughi, as the Chief of Staff of his administration and that Ernest would be relocating to Nigeria. LINK
The news took Brent Labour by surprise, only hearing about it from a magazine article, and they spent some time trying to contact him. With the April 5th deadline looming for signed nomination papers to be submitted to the Civic Centre, there was a flurry of activity on March 31st, three working days before the deadline, and Labour's London Region got involved. They arranged to re-interview him for the nomination that evening.
He was late for the re-interview and it took place without him. The panel decided that following his appointment he would not be able to carry out his role as councillor if re-elected and that it was against the rules not to live in the borough he serves.
Additionally Labour was worried that when it was revealed that he was not living in the borough an embarassing by-election would result - not for the first time.
Fearing that they would not be able to field an alternative candidate, thus conceding the seat to another party, a new panel was hastily convened on April 1st and the current Brondesbury Park councillor, Tony Ethapemi was selected and duly signed the nomination papers.
As a former local party agent I have to sympathise with the plight the agent and colleagues found themselves in. I hope their blood pressure is back to normal!
This film from 1987, transferred from tape (the quality improves), is more than a unique historical document, it has a direct bearing on last year's court case about the disputed ownership of Bridge Park which found in favour of Brent Council.
The film was made by Franco Rosso and narrated by Linton Kwesi Johnson (Dread, Beat & Blood) and puts the project in the context of the 1981 urban uprisings.
Importantly it perhaps provides answers to some of the questions that were asked during the court case. I don't think the film was submitted as evidence, or if such a submission is permissable.
The section on ownership of the
Complex occurs at 35.00 but much of the rest of the film puts flesh on
the arguments that were made in court.
The passion and achievement of the group of young people who formed the Harlesden Peoples Community Council shines through. A comment on You Tube says:
Insightful information behind Stonebridge Complex. Stonebridge Complex's history and fight for this Centre to enhance and benefit the local community is commendable and refreshing. The HPCC deserve a big applause and massive respect👏🏽👏🏽👏🏽✊🏼🤝🏽. We thank-you HPCC. They never gave up or give in, remained consistent and stood together to accomplish a well used and great centre for the residents of Stonebridge and Brent❤🤎🖤🧡🤍. Local authorities always have their own way as they hold the purse strings. We see how they push out brown and black people as employees to work on the building development at Stonebridge Complex and failed to provide employment opportunities to those skilled & employable living in the local community. Unemployment still is a big issue. Regardless HPCC paved the way, initated the idea and project...they deserve huge recognition. Many good times and memories had at Complex including attending leisure facilties, meetings, wedding receptions , parties, music concerts, health & fitness and educational courses etc. STONEBRIDGE COMPLEX HAS TO REMAIN AND MUST FOR STONEBRIDGE & RESIDENTS OF BRENT!!