A Chalkhill resident has complained to Lidl customer services after what he claims was an unjust and humiliating experience at the supermarket’s branch in Blackbird Hill, Kingsbury.
A very unpleasant surprise.
Early on Monday morning a member of staff approached A and accused him of shoplifting. No attempt was made to search A or say what evidence existed to prove the allegation. The incident took place in front of the public and a checkout assistant joined in saying that A was ‘always shoplifting’ although there had been no previous incident or allegation against A who is a regular customer.
The incident caused A great distress and brought on a fit of nervous tremors in the store. He says that a proper process should have been followed in which the police would be called and video tape or witness statements sought and his person searched before a charge was brought. This would have given him the opportunity to defend himself.
Instead he was addressed in what he says was ‘ a very aggressive and arrogant manner’ and told that he had been shoplifting and must leave the store or the police would be called.
A, who says he feels a ‘strong sense of injustice’, wants local people to be warned by what happened to him and is seeking an apology from Lidl.
Lidl Press Office have not responded to a request for their reaction.