Friday 29 June 2012

RBS IT failure may affect Brent council tax transactions

Following from Brent Council:

Brent uses the Royal Bank of Scotland (RBS) as its clearing bankers.

On Wednesday, 20 June, a software upgrade at the bank failed, resulting in services being unavailable. This was a nationwide problem affecting individuals and businesses that bank with RBS, NatWest and Ulster Bank.

The problems affecting reporting systems meant that whatever transactions were undertaken, neither customers nor bank staff could accurately identify transactions or balances.

As a result we have been unable to verify some customers' payments including Council Tax. This could result in us writing to some customers to recover 'debts' which have actually been paid.

We will do everything possible to minimise the impact on customers and at the moment we are not aware of any transactions that have either failed or been duplicated. We will keep customers informed as more information becomes available.

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