Amnesty International has accused Meta of
breaching its own employment guidelines and commitments on labour rights and
has called on the tech giant (formerly known as Facebook) to
undertake an urgent investigation into the 2021 dismissal of a trade union
representative who organised protests against poor working conditions in its
offices.
The call comes as
Amnesty published a 23-page report - Meta, workers’ rights matter!
The case of a trade union organiser dismissed after trying to improve working
conditions for cleaners - which outlines the evidence in the case and
the organisation’s concerns and recommendations.
Amnesty’s report comes ahead of an Employment
Tribunal hearing next week (7 September) in which a former cleaner of Meta’s
offices and trade union representative is seeking justice for his claim that he
was targeted because of his trade union activities that led to his unfair
dismissal.
Guillermo Camacho, a father of two from
Bolivia, was a contracted cleaner and trade union representative who had
cleaned Meta’s offices for almost seven years prior to his dismissal, with an
unblemished record. In summer 2021, after cleaners denounced an increasingly
excessive workload, he led and organised protests against the poor working
conditions at Meta’s London office on Brock Street. Following the protests
Camacho was first suspended from his job last August, and then dismissed
entirely in October under the pretext of inadequate performance.
The protests were
prompted by a reduction in the number of cleaners which in turn led to an
excessive workload for the remaining workers at Meta’s offices, which had
a major physical and psychological impact on them. In mid-2021, the number of cleaners
at Meta’s worksite in London dropped from 24 to 20. Simultaneously, the size of
the area to be cleaned increased from five floors to 14 floors, a
near-threefold increase.
The cleaning of Meta’s
buildings is undertaken by outsourced staff employed by the Churchill Group
(Churchill), which in turn has a contract with Jones Lang LaSalle (JLL) to
which Meta outsources the management of its offices in London. Camacho has
filed a complaint to the London Central Employment Tribunal against Churchill -
as direct employer - for an award of compensation for unfair dismissal,
detriment and victimisation due to trade union membership and/or activities.
In his capacity as the
cleaners’ trade union representative with the Cleaners and Allied Independent
Workers Union (CAIWU), Camacho helped organise protests outside Meta’s offices
on Fridays denouncing the excessive workload and calling for fair working
conditions.
Just days after the
second protest was organised in August 2021, he was suspended and put on
“gardening leave” after Meta and JLL requested Camacho’s removal from Meta’s
building. He believes his suspension was therefore a result of what is known as
‘third party pressure’ - when a customer or client exercises pressure for a
worker to be dismissed.
An investigation was
opened against Camacho to evaluate the adequacy of his work as a cleaners’
supervisor and it focused on Meta staff’s allegations regarding unfilled soap
dispensers, substandard cleaning of some areas, and inadequate stocking of some
items leading to property damage. In the course of the investigation, Camacho
rebutted the allegations, and also challenged management over the inadequate
staffing levels, which had caused difficulties in cleaning to the required
standards.
In September 2021, Camacho was informed that
the investigation was closed, and no further disciplinary action would be
required. However, despite this, the decision to remove him remained in force
and Camacho was ultimately dismissed from his job at Meta’s offices.
Camacho’s dismissal has created a chilling
effect on the ability and confidence of his fellow workers to collectively
bargain for better working conditions.
Catrinel Motoc,
Amnesty’s Senior Campaigner, said:
We live in a society
where all too often workers who dare to speak out against injustices in the
workplace find themselves in the firing line.
This is a David and
Goliath story, where a huge, global behemoth of a company has simply washed its
hands of any responsibility to the people who work on the frontlines of its
offices.
Meta is very keen to distance itself from
this unpleasant episode, but the buck must stop with them. You can outsource a
cleaning account, but not the accountability for how cleaners are treated.
Meta should live up to the values it claims
it wants to uphold and to the commitments it has made to respect workers’ right
to organise. That must start with an urgent investigation into what happened in
this case and a radical overhaul of its processes to ensure that its commitment
to respect workers’ rights extends to both in-house and outsourced workers.
No worker should fear
or face reprisals when speaking up and demanding better working conditions.
Alberto
Durango, General Secretary of CAIWU, said:
Guillermo’s
treatment is all too familiar to us. It’s a blatant and classic tactic to
intimidate other workers by making a brutal example of a trade union leader.
Third-party pressure disproportionately impacts precarious workers who are too
often outsourced and allows the employer to hide behind their client as
workers’ rights are eroded.
Our
members who still work at Meta’s offices tell us they continue to live under
the cloud of Guillermo’s dismissal and the implicit threat that they too could
be dismissed for speaking out.
We
need to see real change and that should start with an apology and compensation
for Guillermo. Employers should have to justify the dismissal of their employee
in a fair and transparent way and not supress the rights of workers to
collectively bargain for fair working conditions.
Amnesty’s campaign
Amnesty is calling on
Meta to take responsibility for how its personnel are treated and to
1. Respect the right of its
workers to speak out and bargain collectively for better conditions
2. Apologise to Guillermo
for his treatment and provide him with adequate compensation
Take
action here: www.amnesty.org.uk/CleanUpFacebook
Protest outside Meta’s London office
Date/ Time: Friday 2 September at 5pm
Address: 10 Brock St, London NW1 3FG
What: Protest in solidarity with Guillermo Camacho. People will be
outside Meta’s London office holding placards and chanting ‘Workers’ rights
matter, Meta!’
The 23-page briefing, Meta,
workers’ rights matter! The case of a trade union organiser dismissed after
trying to improve working conditions for cleaners, which outlines the
evidence in the case and Amnesty’s concerns and recommendations, is available
on request.