UPDATE 22:55 MAY 13th
We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 1 hour.
Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.
Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here
Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.
We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.
This message will be removed after 08:00 Monday 14th May 2018
Update 22.05
UPDATE 18.30
Our repair team are on site, however due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.
We are sorry for the disruption to your supply and thank you for your patience.
We will update this message again after 20:30
UPDATE 16.00 MAY 13TH
Our team remain on site and excavation work continues. The team have worked with the highway authorities to put a full road closure in place from the junction of Kenton Lane & Kenton Road to the entrance of Sedgecombe Avenue. This road closure will remain in place to ensure the safety of our team and road users.
We will maintain access for customers living in Kenton Gardens and Totternhoe Close.
All customers are expected to remain on water until this repair is complete, however there may be periods of lower than normal water pressure.
We are sorry for the disruption this incident has caused, and will provide further updates as they become available
Harrow, Wembley and Kingsbury Area
UPDATE 12.30
In order to restore your supply during this repair, we are diverting water from other areas; however this may be at a lower pressure than normal until the repair is complete. This can take up to 30 minutes to take effect.
We are sorry for the inconvenience caused.
This message will be updated after 14:30
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Our repair team have arrived on site and are currently working to isolate the damaged section of pipework. The burst water main has been identified as a 12" pipe that supplies the Harrow , Wembley and Kingsbury areas.
Due to the large volume of water on the road surface, the team will need to shut the pipework down completely and pump the water away before they can begin to safely excavate the pipework.
Any customers who are experiencing low water pressure are advised to store water for drinking as supplies will need to be interrupted to carry out this repair work.
We are sorry for the inconvenience this has caused customers, and will update this message further after 12:50
If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.
During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.
If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.
We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.
This message was added at 09:50 and will be updated after 11:50
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