Friday, 4 January 2019

Brent Council apologises to pensioner over flooded flat repair delays

Disabled pensioner John Healy has received an apology from Brent Council over delays in repairing a leak in his South Kilburn block which flooded his kitchen in September leaving him without power and an unusable kitchen for a long period. LINK

In a response to John's complaint a Brent Council officer wrote: 
I am sorry to learn that you experienced a leak in your home and of the impact and inconvenience which this situation may have had on you.

On review of our records, we recognise that there was a delay in resolving the leak into your home as it proved difficult to trace: eventually we identified that it was found to be coming from a property which is located three floors above your home. I would like to take this opportunity to offer my sincere apologies on behalf of Brent Council for our failings in this regard and any additional stress and inconvenience caused as a result.
The Council offered a small token payment ' in recognition of the inconvenience caused as a result of the leak and for our service failure in terms of customer care.' John has accepted the offer.

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